Frequently Asked Questions

Sample FAQ Questions and Answers:

1. How do you recycle plastic into products?

We collect plastic waste, process it into high-quality recycled fibers, and use it to create stylish and durable products like hoodies, t-shirts, shoes, and more.

2. How can I place an order?

You can place an order directly through our website. Simply browse the products, add your chosen items to the cart, and proceed to checkout.

3. What payment methods do you accept?

We accept payments via bKash, Nagad, debit/credit cards, and cash on delivery (for selected locations).

4. How long does delivery take?

Delivery usually takes 3-7 business days, depending on your location.

5. What is your return policy?

If you are not satisfied with your product, you can return it within 7 days of delivery. Please visit our Return Policy page for detailed instructions.

6. Do your products contain new plastic?

No, all our products are made from 100% recycled plastic to ensure sustainability and environmental care.

7. Can I contribute plastic waste to your company?

Yes! You can bring us your old plastic, and we’ll provide discounts on your next purchase as part of our recycling initiative.

8. Are your products environmentally safe?

Absolutely! All our products are crafted with sustainability in mind, ensuring they are eco-friendly and safe for the planet.

9. Do you ship internationally?

Currently, we only deliver within Bangladesh, but we are working to expand our services globally.

10. How can I contact customer support?

You can contact us through our Contact Us page or email us directly at polyrezenventures@gmail.com

FAQ for Payment Options

1. How does the Plastic Exchange System work?

Our Plastic Exchange System allows customers to exchange plastic waste for discounts. For every 1 kg of plastic waste you provide, you earn 0.8 Plastic Points. Each point is equivalent to $1. For example, if your total bill is $50 and you have 5 Plastic Points, your final price will be $45.

2. How do I redeem my Plastic Points?

During checkout, simply enter the amount of plastic waste you’ve contributed, and the equivalent discount will be automatically applied to your final bill.

3. What is the conversion rate for plastic into points?

For every 1 kg of plastic waste, you earn 0.8 points. Each point equals $1 in discounts.

4. What is the Discount Application for Returns?

If you return a product, we offer discounts or store credits instead of refunds in some cases. The value of the discount depends on the condition and original price of the product.

5. What types of cards are accepted for payment?

We accept all major debit and credit cards, including Visa, Mastercard, and American Express.

6. Can I combine Plastic Points with other payment methods?

Yes, you can use Plastic Points alongside card payments or other available payment options to cover the total bill.

7. What happens if I don’t have enough Plastic Points for a full discount?

If your Plastic Points do not cover the total discount amount, you can pay the remaining balance using other payment methods.