Exptic Refund Policy

Thank you for shopping with Exptic. We are committed to providing premium quality sneakers and ensuring your satisfaction. Please review our refund policy below:

1. Refund Eligibility

• Refunds are available for sneakers that are damaged, defective, or not as described.

• Refund requests must be submitted within 14 days of receiving your order.

2. Non-Refundable Items

• Personalized or custom-made sneakers are non-refundable unless faulty.

• Sale items or promotional discounts are non-refundable.

3. How to Request a Refund

• To initiate a refund, please contact our customer support team at support@exptic.com with your order details and reason for the refund.

• We will review your request and notify you of the approval or rejection within 3-5 business days.

4. Refund Processing

• Approved refunds will be processed to your original payment method within 7 business days.

• Please allow additional time depending on your bank or payment provider.

5. Policy Updates

• We reserve the right to update or modify this refund policy at any time. Changes will be posted on exptic.com and will be effective immediately.

6. Contact Us
For questions or assistance, please contact us at support@exptic.com.

Thank you for choosing Exptic. We hope you love your new sneakers!