Frequently Asked Questions (FAQ)
1. Are your sneakers original?
No. We sell 1:1 grade replica sneakers — high-quality copies that closely match the design, materials, and feel of the originals. They are not authentic branded products, but they are crafted to look and feel nearly identical.
2. What does “1:1 grade” mean?
“1:1 grade” refers to the highest quality replica — made with premium materials and close attention to detail. From stitching to shape to packaging, it’s designed to be as close as possible to the original.
3. Where do your products come from?
We import all our sneakers directly from trusted manufacturers in China, known for producing the best-quality replica footwear in the global market.
4. How can I place an order?
You can order directly through our website — exptic.com. Just browse, select your size, and follow the checkout steps. If you face any issue, you can contact us via WhatsApp or Messenger for help.
5. Do you deliver across Bangladesh?
Yes! We offer nationwide delivery across Bangladesh. Delivery time usually ranges between 3 to 7 working days, depending on your location.
6. Is cash on delivery (COD) available?
Yes, Cash on Delivery is available for most locations. You can also pre-pay via bKash/Nagad if you prefer.
7. What if the size doesn’t fit?
We offer size exchanges (if stock is available). You must notify us within 24 hours of receiving the product, and the item must be unused and returned in original condition.
8. Do you offer refunds?
We generally do not offer refunds unless the product is severely damaged or a wrong item is sent. Our goal is full customer satisfaction, so reach out if there’s a serious issue — we’re here to help.
9. How can I contact you?
You can reach us through:
WhatsApp: 01822407616
Facebook/Instagram DM: @expticbd
Email: support@exptic.com
10. Do you restock popular models?
Yes! If a model is sold out, let us know. We frequently restock bestsellers based on demand.
